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20130417
20130417
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flyers waking up in places they do not want to be. they are grounded. not by weather, but technology. the third largest airline still is not back on schedule this morning after a massive computer crash left thousands of passengers stranded. >> systems are down. i tried to check in online. the app isn't working. >> very frustrating. upsetting. not happy at all. >> reporter: the crash in computer system meant every ticket agent and gate agent saw their screens go dark. the same at the airline's operations center. no way to track bags, update schedules or flight plans. american had no choice. it stopped everything, grounding every plane. they were parked in chicago, miami and dallas. >> there's nothing you can do. you just have to stand in line and hope you can get on your flight. >> reporter: the cancellations started cascading before the day was over. nearly 800 flights never happened. embarrassed the ceo took to youtube to explain. >> unfortunately, in this case we had a software issue that impacted both our primary and backup systems. >> reporter: so all the airline could do was apo
crossed. tens of thousands were stranded yesterday by a large technology meltdown. the airline is hoping for near normal operations today. we are in washington, dc, with the latest. >> good morning, kristen, a huge mess for american airlines. their systems are up and running this morning but the impact of the massive computer meltdown is still being felt today and some are even experiencing long lines at american airlines counters this morning. >> american airlines hopes to get the planes off the ground today but will not be running at full speed saying they fix add problem with the computer network that left tens of thousands of passengers stranded. still, there is a backlog after they ground all of the planes. >> waiting to see what is happen ing. we don't know what will happen. >> from dallas to chicago to miami, planes sat on the tarmac and passengers waited in long lines. in all, 1,000 flights were canceled and hundreds more were delayed. >> the positive aspect is everyone has been pleasant. not so great is we have no idea when we will get home. >> the computer meltdown left agents
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